Volunteer Guide
Step 2Gether Foundation
Volunteer User Manual
स्वयंसेवक उपयोगकर्ता मार्गदर्शिका — Registration to Certificate, ID Card & More
📋 Table of Contents — विषय सूची
01Registrationपंजीकरण कैसे करें
02Login & Logoutलॉगिन और लॉगआउट
03Dashboard Overviewडैशबोर्ड का परिचय
04Update Your Profileप्रोफ़ाइल अपडेट करें
05Event Participationइवेंट में भाग लें
06Download Certificateप्रमाण पत्र डाउनलोड करें
07Download ID Card & Letterपहचान पत्र और पत्र
08Expense Claimsखर्च की प्रतिपूर्ति
09Make a Donationदान करें
10Help & Supportसहायता
01
Volunteer Registration
स्वयंसेवक के रूप में पंजीकरण कैसे करें
ℹ️ What you need / आवश्यक जानकारी:
Valid Email Address • Mobile Number • Full Name • Address • Skills • Password (min 8 characters)
1
Visit Registration Page
Open the volunteer registration page in your browser. You can click the button below or visit directly.
अपने browser में volunteer registration page खोलें।
🔗 Volunteer Registration Page
2
Fill the Registration Form
Enter the following details carefully:
Full Name *Your complete name as on official documents / आधार कार्ड जैसा नाम
Email *A valid email — this becomes your login ID / यही आपका login ID बनेगा
Mobile *10-digit mobile number / 10 अंकों का मोबाइल नंबर
Skillse.g. Teaching, Medical, Driving / अपनी skills कॉमा से अलग करके लिखें
AddressYour current residential address / वर्तमान पता
Password *Minimum 8 characters — remember it! / कम से कम 8 अक्षर — याद रखें!
Confirm Password *Re-enter the same password / वही password दोबारा डालें
3
Accept Terms & Submit
Read the Volunteer Terms and check the acceptance checkbox. Then click "Submit Volunteer Application".
Terms को पढ़कर checkbox tick करें और "Submit Volunteer Application" button दबाएं।
4
Wait for Approval
Your application will be reviewed by the foundation admin. You will receive an email notification once approved.
⏳ Note: Your account is in Pending status until admin approves it. You will not be able to login until approval. / Admin के approve करने के बाद ही login हो पाएगा।
5
Approval Email
Once approved, you will get a Welcome Email from Step 2Gether Foundation with your Volunteer ID (e.g. VOL-00002).
Approve होने के बाद email आएगा जिसमें आपका Volunteer ID होगा।
02
Login & Logout
लॉगिन और लॉगआउट कैसे करें
🔐 How to Login / लॉगिन करें
1
Go to the Login page:
🔗 Login Page
2
Enter your Email (Username) and Password.
अपना email और password डालें।
3
Click "Sign In". You will be redirected to your Dashboard.
"Sign In" दबाएं — Dashboard पर पहुंच जाएंगे।
💡 Forgot Password? Login page पर "Forgot password?" link पर click करें और email से reset करें।
🚪 How to Logout / लॉगआउट करें
1
In your Dashboard, scroll to the bottom of the left sidebar.
Dashboard के left sidebar में नीचे scroll करें।
2
Click the "⎋ Logout" link.
"⎋ Logout" link पर click करें।
3
You will be logged out and redirected to the Login page.
Automatically login page पर redirect हो जाएंगे।
⚠️ Always logout from shared/public computers. / Public computer पर हमेशा logout करें।
03
Dashboard Overview
डैशबोर्ड का परिचय
After login, you land on your personal Volunteer Dashboard. The screen is divided into two parts:
Login के बाद आप अपने Volunteer Dashboard पर आते हैं। Screen दो हिस्सों में बंटी होती है:
3Events
2Certificates
1Letters
← Click any menu item to navigate
Dashboard — Summary: events joined, certificates earned, stats overview / सभी जानकारी का सारांश
My Profile — Update your name, mobile, address, photo / अपनी जानकारी अपडेट करें
My Events — View upcoming events, register for events, see your event history / Events देखें और join करें
Certificates — Download participation certificates / Certificates download करें
Expense Claims — Submit reimbursement requests for volunteer expenses / खर्च वापसी के लिए request करें
Letters — Download appointment letters, ID cards issued by foundation / Foundation के पत्र और ID card
Make Donation — Donate to the foundation online / Foundation को donation करें
04
Update Your Profile
अपनी प्रोफ़ाइल कैसे अपडेट करें
✅ You can update: Profile Photo, Full Name, Mobile Number, Address
🔒 Cannot change: Email (it is your login ID) and Volunteer ID (system assigned)
1
Go to My Profile
Login → Dashboard → Click "◎ My Profile" in the left sidebar.
Dashboard के sidebar में "My Profile" पर click करें।
🔗 My Profile Page
2
Upload Profile Photo (Optional)
Click "Choose File" under Profile Photo and select an image from your device.
"Choose File" button से अपनी photo select करें।
📸 Allowed formats: JPG, PNG, GIF | Maximum size: 2MB / अधिकतम size 2MB
3
Edit Your Details
Update Full Name, Mobile and Address fields as needed.
Full Name, Mobile और Address जरूरत के अनुसार बदलें।
Full NameEditable — update if name spelling changes / नाम बदल सकते हैं
MobileEditable — keep it current / मोबाइल नंबर अपडेट कर सकते हैं
AddressEditable — update when you move / पता बदल सकते हैं
Volunteer ID🔒 Read-only — assigned by system / बदल नहीं सकते
4
Save Changes
Click the "Update Profile" button at the bottom of the form.
Form के नीचे "Update Profile" button दबाएं।
✅ A green success message will appear confirming your profile was updated. / हरा success message आएगा।
05
Event Participation
Events में कैसे भाग लें
🎯 As a volunteer, you can view and register for approved/upcoming events organized by Step 2Gether Foundation.
Foundation के events देख सकते हैं और उनमें register कर सकते हैं।
1
Open My Events Tab
Login → Dashboard → Click "◈ My Events" in the sidebar.
Sidebar में "My Events" पर click करें।
🔗 My Events
2
View Upcoming Events
You will see event cards with:
📅 DateEvent ka date / कार्यक्रम की तारीख
🕐 TimeStart time / शुरुआत का समय
📍 VenueLocation / स्थान
📝 DescriptionEvent details / विवरण
3
Register for an Event
Click the "Register for this Event" button on the event card.
Event card पर "Register for this Event" button दबाएं।
✅ After clicking, the button changes to "✓ Registered" confirming your participation. / Button बदलकर "✓ Registered" हो जाएगा।
4
View Your Past Events
Scroll down on the My Events page to see a table of events you have previously participated in, along with attendance status.
Page के नीचे आपके पिछले events की list होती है।
5
Attendance Confirmation
After attending the event, the admin marks your attendance. Once marked, you become eligible for a Participation Certificate.
Event attend करने के बाद admin आपकी attendance mark करेंगे। उसके बाद certificate मिलेगा।
📋 Tip: Carry your Volunteer ID card to the event for verification. / Event पर Volunteer ID card साथ लाएं।
06
Download Certificate
प्रमाण पत्र कैसे download करें
🏆 Certificates are issued by the Foundation after event attendance is confirmed. Each certificate has a unique verification number.
Event में उपस्थिति confirm होने के बाद Foundation certificate जारी करती है।
1
Open Certificates Tab
Login → Dashboard → Click "✦ Certificates" in the sidebar.
Sidebar में "Certificates" पर click करें।
🔗 My Certificates
2
Find Your Certificate
All your issued certificates are displayed as cards with the event name, certificate number, and issue date.
सभी issued certificates card format में दिखेंगे — event का नाम, certificate number और date के साथ।
3
Download the Certificate
Click the "⬇ Download PDF" button on the certificate card. The certificate will download as a PDF file.
"⬇ Download PDF" button दबाएं — PDF download होगी।
🖨️ You can also print the certificate directly from your browser after downloading. / Download के बाद browser से print भी कर सकते हैं।
4
Certificate Not Showing?
If your certificate is not visible, it means either:
- Attendance has not been marked yet by admin / Admin ने attendance अभी mark नहीं की
- Certificate has not been generated by admin yet / Admin ने certificate अभी issue नहीं किया
Contact the foundation helpline: 9506055689
07
Download ID Card & Letters
पहचान पत्र और नियुक्ति पत्र कैसे download करें
🪪 Volunteer ID Card / पहचान पत्र
1
Go to Dashboard Overview (⊞ Dashboard tab).
Dashboard Overview tab पर जाएं।
2
Scroll down and click the "Download ID Card" button.
"Download ID Card" button ढूंढें और click करें।
3
A printable ID card will open in a new tab. Use Ctrl+P (or Cmd+P on Mac) to print or save as PDF.
New tab में ID card खुलेगा। Ctrl+P से print या PDF save करें।
🪪 ID Card में होगा: Volunteer ID, Name, Photo (if uploaded), Foundation seal, QR Code for verification
Volunteer ID, नाम, photo, foundation seal और verification QR code होगा।
📄 Appointment Letter / नियुक्ति पत्र
1
2
A table shows all letters issued to you — letter number, subject, date.
आपको issue हुए सभी letters की list दिखेगी।
3
Click "⬇ Download" to download the letter as a PDF.
"⬇ Download" button से letter PDF download करें।
4
Click "Verify" to open the letter's online verification link — useful for third-party verification.
"Verify" से letter का online verification कर सकते हैं।
⚠️ Letters appear only after the admin generates them. If you don't see a letter, contact: 9506055689
Letter admin द्वारा generate होने के बाद दिखता है।
08
Expense Reimbursement Claims
खर्च की प्रतिपूर्ति के लिए claim कैसे करें
💰 If you spent money for foundation activities (travel, materials, etc.), you can submit a reimbursement claim here.
Foundation की activities के लिए खर्च किया हो (यात्रा, सामग्री आदि) तो यहाँ reimbursement claim कर सकते हैं।
1
Open Expense Claims Tab
Login → Dashboard → Click "◉ Expense Claims" in the sidebar.
Sidebar में "Expense Claims" पर click करें।
🔗 Expense Claims
2
Fill the Claim Form
Fill in all required details:
Event / ActivitySelect the related event / किस event के लिए खर्च हुआ
Expense TypeTravel, Food, Materials, Other / यात्रा, खाना, सामग्री आदि
Amount (₹)Exact amount in Rupees / सटीक राशि रुपयों में
Date of ExpenseDate when you spent / खर्च की तारीख
DescriptionBrief description / संक्षिप्त विवरण
Receipt / BillUpload photo of bill/receipt (if available) / bill की photo upload करें
3
Submit the Claim
Click "Submit Claim". Your claim will be sent to the admin for review.
"Submit Claim" button दबाएं — Admin को review के लिए भेज दिया जाएगा।
4
Track Your Claims
Below the form, you can see all your submitted claims with their current status:
Pending Submitted, awaiting admin review / Admin की review का इंतज़ार
Approved Claim approved, payment will be processed / Claim approve हुई, payment होगी
Rejected Claim was rejected — check remarks / Claim reject हुई, remarks देखें
📎 Important: Keep all original bills and receipts safely. Admin may ask for originals. / सभी original bills संभाल कर रखें।
09
Make a Donation
Foundation को donation कैसे करें
1
Click "♥ Make Donation" in the sidebar.
Sidebar में "Make Donation" पर click करें।
2
Select a quick amount (₹100, ₹500, ₹1000, ₹2000) or enter a custom amount.
Quick amount select करें या custom amount type करें।
3
Fill your Name, Email, Mobile, and PAN (for 80G tax benefit). Click "Proceed to Pay".
Name, Email, Mobile और PAN (80G tax benefit के लिए) भरें। "Proceed to Pay" दबाएं।
4
Complete the payment via Razorpay (UPI, Card, Net Banking, Wallet supported).
Razorpay से payment करें — UPI, Card, Net Banking, Wallet सभी चलते हैं।
5
After payment, a Receipt Number is generated. An email with the 80G receipt will be sent to you.
Payment के बाद receipt number मिलेगा और email पर 80G receipt भेजी जाएगी।
10
Help & Support
सहायता और संपर्क जानकारी
Helpline
9506055689
Mon–Sat, 10am–6pm
Email
infostep2gether@gmail.com
Reply within 24–48 hours
Website
step2gether.co.in
For updates & events
❓ Frequently Asked Questions / अक्सर पूछे जाने वाले सवाल
Q: My registration was done but I can't login. What should I do?
A: Your account is pending admin approval. Wait for the approval email. If more than 2 days have passed, call the helpline. / Admin की approval का इंतज़ार करें। 2 दिन से ज्यादा हो जाएं तो helpline पर call करें।
Q: I forgot my password. How do I reset it?
A: Go to the Login page, click "Forgot password?" and follow the email instructions. / Login page पर "Forgot password?" click करें और email follow करें।
Q: My certificate is not showing even though I attended the event.
A: Admin must mark attendance and generate the certificate. Contact the helpline with your event name and Volunteer ID. / Admin ने अभी certificate generate नहीं किया। Helpline पर अपना Volunteer ID और event का नाम बताएं।
Q: Can I change my email address / Volunteer ID?
A: No. Email is your system login ID and Volunteer ID is system-assigned. These cannot be changed. Contact admin for exceptional cases. / Email और Volunteer ID change नहीं होते। Special case में admin से संपर्क करें।
Q: How do I verify a certificate or letter?
A: Each certificate and letter has a QR Code and a verification link. Scan the QR or visit the verify link to confirm authenticity online. / Certificate और letter पर QR code और verify link होता है। उसे scan करके online verify करें।
Step 2Gether Foundation
Volunteer User Manual
स्वयंसेवक उपयोगकर्ता मार्गदर्शिका — Registration to Certificate, ID Card & More
📋 Table of Contents — विषय सूची
Volunteer Registration
स्वयंसेवक के रूप में पंजीकरण कैसे करें
Visit Registration Page
Open the volunteer registration page in your browser. You can click the button below or visit directly.
अपने browser में volunteer registration page खोलें।
🔗 Volunteer Registration PageFill the Registration Form
Enter the following details carefully:
Accept Terms & Submit
Read the Volunteer Terms and check the acceptance checkbox. Then click "Submit Volunteer Application".
Terms को पढ़कर checkbox tick करें और "Submit Volunteer Application" button दबाएं।
Wait for Approval
Your application will be reviewed by the foundation admin. You will receive an email notification once approved.
Approval Email
Once approved, you will get a Welcome Email from Step 2Gether Foundation with your Volunteer ID (e.g. VOL-00002).
Approve होने के बाद email आएगा जिसमें आपका Volunteer ID होगा।
Login & Logout
लॉगिन और लॉगआउट कैसे करें
🔐 How to Login / लॉगिन करें
Go to the Login page:
🔗 Login PageEnter your Email (Username) and Password.
अपना email और password डालें।
Click "Sign In". You will be redirected to your Dashboard.
"Sign In" दबाएं — Dashboard पर पहुंच जाएंगे।
🚪 How to Logout / लॉगआउट करें
In your Dashboard, scroll to the bottom of the left sidebar.
Dashboard के left sidebar में नीचे scroll करें।
Click the "⎋ Logout" link.
"⎋ Logout" link पर click करें।
You will be logged out and redirected to the Login page.
Automatically login page पर redirect हो जाएंगे।
Dashboard Overview
डैशबोर्ड का परिचय
After login, you land on your personal Volunteer Dashboard. The screen is divided into two parts:
Login के बाद आप अपने Volunteer Dashboard पर आते हैं। Screen दो हिस्सों में बंटी होती है:
← Click any menu item to navigate
Update Your Profile
अपनी प्रोफ़ाइल कैसे अपडेट करें
🔒 Cannot change: Email (it is your login ID) and Volunteer ID (system assigned)
Go to My Profile
Login → Dashboard → Click "◎ My Profile" in the left sidebar.
Dashboard के sidebar में "My Profile" पर click करें।
🔗 My Profile PageUpload Profile Photo (Optional)
Click "Choose File" under Profile Photo and select an image from your device.
"Choose File" button से अपनी photo select करें।
Edit Your Details
Update Full Name, Mobile and Address fields as needed.
Full Name, Mobile और Address जरूरत के अनुसार बदलें।
Save Changes
Click the "Update Profile" button at the bottom of the form.
Form के नीचे "Update Profile" button दबाएं।
Event Participation
Events में कैसे भाग लें
Foundation के events देख सकते हैं और उनमें register कर सकते हैं।
Open My Events Tab
Login → Dashboard → Click "◈ My Events" in the sidebar.
Sidebar में "My Events" पर click करें।
🔗 My EventsView Upcoming Events
You will see event cards with:
Register for an Event
Click the "Register for this Event" button on the event card.
Event card पर "Register for this Event" button दबाएं।
View Your Past Events
Scroll down on the My Events page to see a table of events you have previously participated in, along with attendance status.
Page के नीचे आपके पिछले events की list होती है।
Attendance Confirmation
After attending the event, the admin marks your attendance. Once marked, you become eligible for a Participation Certificate.
Event attend करने के बाद admin आपकी attendance mark करेंगे। उसके बाद certificate मिलेगा।
Download Certificate
प्रमाण पत्र कैसे download करें
Event में उपस्थिति confirm होने के बाद Foundation certificate जारी करती है।
Open Certificates Tab
Login → Dashboard → Click "✦ Certificates" in the sidebar.
Sidebar में "Certificates" पर click करें।
🔗 My CertificatesFind Your Certificate
All your issued certificates are displayed as cards with the event name, certificate number, and issue date.
सभी issued certificates card format में दिखेंगे — event का नाम, certificate number और date के साथ।
Download the Certificate
Click the "⬇ Download PDF" button on the certificate card. The certificate will download as a PDF file.
"⬇ Download PDF" button दबाएं — PDF download होगी।
Certificate Not Showing?
If your certificate is not visible, it means either:
- Attendance has not been marked yet by admin / Admin ने attendance अभी mark नहीं की
- Certificate has not been generated by admin yet / Admin ने certificate अभी issue नहीं किया
Contact the foundation helpline: 9506055689
Download ID Card & Letters
पहचान पत्र और नियुक्ति पत्र कैसे download करें
🪪 Volunteer ID Card / पहचान पत्र
Go to Dashboard Overview (⊞ Dashboard tab).
Dashboard Overview tab पर जाएं।
Scroll down and click the "Download ID Card" button.
"Download ID Card" button ढूंढें और click करें।
A printable ID card will open in a new tab. Use Ctrl+P (or Cmd+P on Mac) to print or save as PDF.
New tab में ID card खुलेगा। Ctrl+P से print या PDF save करें।
Volunteer ID, नाम, photo, foundation seal और verification QR code होगा।
📄 Appointment Letter / नियुक्ति पत्र
A table shows all letters issued to you — letter number, subject, date.
आपको issue हुए सभी letters की list दिखेगी।
Click "⬇ Download" to download the letter as a PDF.
"⬇ Download" button से letter PDF download करें।
Click "Verify" to open the letter's online verification link — useful for third-party verification.
"Verify" से letter का online verification कर सकते हैं।
Letter admin द्वारा generate होने के बाद दिखता है।
Expense Reimbursement Claims
खर्च की प्रतिपूर्ति के लिए claim कैसे करें
Foundation की activities के लिए खर्च किया हो (यात्रा, सामग्री आदि) तो यहाँ reimbursement claim कर सकते हैं।
Open Expense Claims Tab
Login → Dashboard → Click "◉ Expense Claims" in the sidebar.
Sidebar में "Expense Claims" पर click करें।
🔗 Expense ClaimsFill the Claim Form
Fill in all required details:
Submit the Claim
Click "Submit Claim". Your claim will be sent to the admin for review.
"Submit Claim" button दबाएं — Admin को review के लिए भेज दिया जाएगा।
Track Your Claims
Below the form, you can see all your submitted claims with their current status:
Approved Claim approved, payment will be processed / Claim approve हुई, payment होगी
Rejected Claim was rejected — check remarks / Claim reject हुई, remarks देखें
Make a Donation
Foundation को donation कैसे करें
Click "♥ Make Donation" in the sidebar.
Sidebar में "Make Donation" पर click करें।
Select a quick amount (₹100, ₹500, ₹1000, ₹2000) or enter a custom amount.
Quick amount select करें या custom amount type करें।
Fill your Name, Email, Mobile, and PAN (for 80G tax benefit). Click "Proceed to Pay".
Name, Email, Mobile और PAN (80G tax benefit के लिए) भरें। "Proceed to Pay" दबाएं।
Complete the payment via Razorpay (UPI, Card, Net Banking, Wallet supported).
Razorpay से payment करें — UPI, Card, Net Banking, Wallet सभी चलते हैं।
After payment, a Receipt Number is generated. An email with the 80G receipt will be sent to you.
Payment के बाद receipt number मिलेगा और email पर 80G receipt भेजी जाएगी।
Help & Support
सहायता और संपर्क जानकारी
Helpline
9506055689
Mon–Sat, 10am–6pminfostep2gether@gmail.com
Reply within 24–48 hoursWebsite
step2gether.co.in
For updates & events